Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to tell us how your experience with a free spins offer actually played out? This page covers how to reach the Waterfalls Guide team and what you can expect once you do.
How to Reach Us
Email is the best way to get in touch. Write to us at [email protected] and a member of our team will read your message personally — we don't rely on automated replies. We aim to respond within two working days, though this can stretch a little during busier periods.
If your message relates to a specific casino or free spins offer, mention the operator by name and, where relevant, the date you saw the offer. Wagering requirements, expiry dates and cashout limits on bonuses can change, so this detail helps us check things quickly and accurately.
What You Can Contact Us About
- Bonus and free spins queries — If a wagering requirement, expiry date or maximum cashout figure in one of our reviews doesn't match what you see at the operator's site, let us know so we can look into it.
- Corrections — Licensing details, payment methods and game libraries at offshore casinos can shift over time. If you've spotted something out of date, we want to hear about it.
- General questions — Not sure how a particular wagering requirement works, or how AUD deposit limits and PayID payments compare across operators? Ask us directly.
- Feedback and topic suggestions — If there's a payment method, game category or casino feature you'd like us to cover in more depth, we take these suggestions seriously.
- Responsible gambling concerns — If you or someone you know is finding it hard to stick to a budget or needs support, tell us and we'll point you towards the right services.
- Partnership enquiries — Operators or affiliates wanting to discuss a listing or editorial matter should introduce themselves and explain what they have in mind.
What to Include for a Faster Reply
A short, specific message gets a faster and more useful answer than a general one. Where it applies, try to include:
- The name of the casino or page your query relates to
- Whether your question concerns bonuses, payments, withdrawals, games or account verification
- Any screenshots or dates that help us understand what you saw
We don't ask for sensitive account details or documents by email, and we'd encourage you not to send any — verification and identity checks (KYC) are matters between you and the casino operator directly, not something we handle on your behalf.
A Note on Independence
Waterfalls Guide reviews and ranks online casinos available to Australian players, including their bonuses, pokies, payment options and licensing. Some of the operators we cover may pay us a commission if a reader signs up through our site, but this never decides how a casino is ranked or reviewed — our ratings reflect our own research into each operator's terms, games and offshore licensing. If you think we've got something wrong, that's exactly the kind of message we want.
If you're specifically after casinos that operate outside GamStop's self-exclusion scheme, that topic is covered in more detail on our Best Non GamStop Casinos page rather than here.
Responsible Gambling
Online casinos featured on this site are intended for players aged 18 and over. If gambling has stopped being enjoyable or is affecting your finances, wellbeing or relationships, please reach out to a support service in your state or territory, or contact us and we'll help point you in the right direction. We take these messages seriously and treat them with care.
What Happens Next
Every message is read by a real person on our team, not screened out by a bot. Once we've reviewed your enquiry, we'll either answer directly, pass it to whoever handles that area of the site, or — if it involves a correction — update the relevant review once we've verified the details. We aim to keep every page on this site accurate and useful, and reader feedback is a genuine part of how we do that.
Thanks for taking the time to get in touch. We look forward to hearing from you.